On this page


Evacuation Orders, Alerts and Rescinds

For the most up to date information on Evacuation Orders and Alerts in your area, visit your local government or local authority website:


Financial Support

Eligible households will receive $2,000 from the Canadian Red Cross to people whose primary residences were placed on evacuation order due to the flooding and extreme weather event that occurred Nov. 14- 16, 2021.

  • register with the Red Cross by calling 1 800 863-6582, between 8AM and 8PM

Road Advisories and Information

Visit TranBC and DriveBC for the latest information on road closures and conditions.

Temporary restrictions on vehicle fuel (gas and diesel) purchases and travel in areas impacted by flooding are in effect. Learn more about travel and fuel restrictions.


ServiceBC Support Line

1-833-376-2452

Telephone for the Deaf: Dial 711

Video Relay Services (VRS) provides sign language interpretation free for registered deaf, hard of hearing or speech-impaired people.

Lines are open daily (translators available) from 7:30AM to 5:00PM to answer questions related to:

  • Emergency supports
  • Disaster financial assistance
  • Insurance
  • Mental health supports
  • Road conditions and travel
  • Federal supports like Employment Insurance
  • Agriculture
  • Hazardous goods
  • Water quality
  • Utilities

Evacuee Registration

If you are evacuated from your community due to flooding, you should register with Emergency Support Services (ESS) whether you need the support or not. This will help ensure that your loved ones and communities know where you are and know that you’re safe.

Step 1

Self-register online at ess.gov.bc.ca. If you require assistance with self-registration you can ask for help by calling the Emergency Support Services Info Line: 1-800-585-9559.

Step 2

Proceed to the nearest Reception Centre (listed below) to complete the ESS registration. You will also be asked to complete a needs assessment to determine what short-term supports you require (e.g. food, lodging, clothing and incidentals).

Tip: After you register, you may receive calls from unlisted numbers regarding your evacuee registration. Make sure your voicemail box is not full so ESS volunteers can leave a message.

Emergency Support Services (ESS) Reception Centre Locations

A list of activated Emergency Support Services (ESS) reception centers are listed below. This list may be updated or changed as new information becomes available.

Abbotsford:

  • Tradex, 1190 Cornell Street
    • hours of operation: 24/7

Chilliwack:         

  • Neighbourhood Learning Centre at Chilliwack Secondary School, 46361 Yale Road
    • hours of operation: 8:30AM to 6PM daily

Cowichan Valley Regional District:

  • Cowichan Community Centre – 2687 James St, Duncan, BC V9L 2X5
  • Cowichan Tribes Gym – 5574 River Rd, Duncan, BC V9L 6V9
  • 250-732-1475

Kelowna:

  • Willow Park Church, 438 Highway 33
    • hours of operation: 10AM to 10PM

Kamloops:

  • McArthur Island Sport and Event Centre, 1655 Island Parkway
    • hours of operation: 8:30AM to 6PM

Princeton:

  • Riverside Community Centre
    • reception centre is virtual, call 250-273-0143

Salmon Arm:

  • Prestige Harbourfront Resort, 251 Harbourfront Drive

Flood Warnings and Advisories

The River Forecast Centre provides information on current river conditions and issues flood warnings, watches and advisories.


Your Health During an Emergency

Mental Health Supports

Support services are available for people experiencing anxiety, depression or other mental health challenges.

Physical Health & Safety

Floodwater and standing waters can be dangerous and can make you vulnerable to infectious diseases, chemical hazards, and injuries. Learn more from the BC Centre for Disease Control and HealthLinkBC.


Get Prepared

For information on how to get prepared, visit PreparedBC. Here you will find information on how to develop a household plan and build an emergency kit and grab-and-go bags.


Definitions You Should Know

Evacuation Stages

  • Evacuation Order: You are at risk. Leave the area immediately. Local police or RCMP enforce evacuation orders.
  • Evacuation Alert: Be ready to leave on short notice. If you leave before or during this alert, it’s called a voluntary evacuation.
  • Evacuation Rescind: All if currently safe and you can return home. Stay tuned for other possible evacuation alerts or orders.

Flooding Terms

  • Flood Warning: River levels have exceeded capacity or will exceed it imminently, and that flooding of area adjacent to affected rivers will result.
  • Flood Watch: River levels are rising and will approach or may exceed capacity. Flooding of areas adjacent to affected rivers may occur.
  • High Streamflow Advisory: River levels are rising or expected to rise rapidly, but no major flooding is expected. Minor flooding in low-lying areas is possible.